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Noticeboard


Flu Vaccination Programme 2019/20

We still have flu vaccinations available although our weekend clinics are over.

If you are eligible for an NHS flu vaccination, no need to wait to be invited - please call the surgery to book your appointment!

www.flufacts.scot.


PLT -Tuesday 12th November 2019 -Closed from 1pm

The practice will be closed from 1pm on Tuesday 12th November 2019 for Protected Learning Time which allows all staff education and training time.  If you are unwell and cannot wait until the practice re-opens please phone the Out of Hours service on 111. You will be asked for information about your health and condition and will be advised on the most appropriate course of action.

For a life threatening emergency please phone 999 and speak to the ambulance service, chest pains/shortness of breath would be considered an emergency


Christmas & New Year Public Holidays -

In line with the rest of NHS Highland, the practice will be closed on-

  • Wednesday 25th December, 2019
  • Thursday 26th December, 2019
  • Wednesday 1st January, 2020
  • Thursday 2nd January, 2020

If you are unwell and cannot wait until the practice re-opens please phone the Out of Hours service on 111. You will be asked for information about your health and condition and will be advised on the most appropriate course of action.

For a life threatening emergency please phone 999 and speak to the ambulance service, chest pains/shortness of breath would be considered an emergency


Wednesday Practice Meetings - 2-2.30pm

Tweeddale Medical Practice is closed every Wednesday from 2-2.30pm.  If you have a life-threatening emergency please hang up and dial 999.  Otherwise please call back after 2.30pm.

 

Feedback, Comments, Concerns & Complaints

We value all types of feedback from our patients.

If you have a comment, concern or suggestion about the service that you have received from the doctors or staff working for this practice (positive or negative), please let us know.

You can send your comments/suggestions to us via this website using the Contact Details page.  You can call us to speak to any member of the team or forms are available at the practice reception.  Feedback from our patients is important to us and always welcome.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

Citizens Advice Scotland (CAS) offer free advice and support for people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.  For more information visit the Citizens Advice Scotland website or call the local CAS office on 01397 705311.

If you wish to make a complaint, you can make your complaint in person, by phone, by email or in writing.  Any member of the practice team can help you with this process, which is explained in our information leaflet Tweeddale Medical Practice Complaints Handling Procedure.

We would aim to deal with any problems both quickly and effectively.  You will receive an acknowledgement within three working days, we will attempt to resolve your complaint in five working days.  If it is clear that your complaint is complex and/or needs further investigation, we will respond with a full explanation as soon as possible and within 20 working days.

It would be helpful if you could inform us of any problems as soon as possible after the incident has taken place, and at the latest, within 12 months.

In investigating your complaint, we aim to:

  • Find out what happened and what went wrong
  • Enable you, if you would like, to discuss the problem with those concerned
  • Ensure you receive an apology, if appropriate
  • Try to prevent the same thing happening in the future

If you are complaining on behalf of some else, in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would like to make a suggestion that you feel could improve the service we offer patients, please let us know by using the suggestion forms available from reception or by discussing with a member of staff.



 
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