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Please note that the practice will be closed on Good Friday, 19th April 2019.  If you have an urgent medical matter which can not wait until the practice re-opens please call NHS 24 on 111.  If you have a life threatening emergency please call 999.  The practice will re-open on Monday 22nd April at 8am as normal.  Please ensure you have sufficient repeat medication to cover the long weekend.  HAPPY EASTER!

Tweeddale Medical Practice is closed every Wednesday from 2-2.30pm.  If you have a life-threatening emergency please hang up and dial 999.  Otherwise please call back after 2.30pm.

Please note that the GP will not usually issue you with a fit/sick note unless you have been off work for more than 7 days. For the first 7 days your employer should be able to provide you with a 'self certificate'.

We have recently reviewed our process for “sick lines” – now known as Fit Notes.

If a Fit Note is to be issued, it is important that it is done in a proper appointment so that the GP can carry out a full assessment of your care.

If you think you may need another Fit Note, please book a follow-up appointment with your usual GP. This can be either a bookable telephone appointment or a face-to-face appointment in the surgery. Please phone in advance.


Support if you are suffering from sight loss can be found at:

See the link below for the Highland Hospice Bereavement Support Service:


NHS Scotland is conducting its biennial patient survey.  If you receive this survey through the post please complete and return it.  NHS Scotland values your opinion.




See the link below for information regarding how NHS Scotland will use information from GP patient records from May 2017.

SPIRE - Scottish Primary Care Information Resource

Connecting Carers Website

Musculosketel Advice and Triage Service

Feedback, Comments, Concerns & Complaints

We value all types of feedback from our patients.

If you have a comment, concern or suggestion about the service that you have received from the doctors or staff working for this practice (positive or negative), please let us know.

You can send your comments/suggestions to us via this website using the Contact Details page.  You can call us to speak to any member of the team or forms are available at the practice reception.  Feedback from our patients is important to us and always welcome.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

Citizens Advice Scotland (CAS) offer free advice and support for people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.  For more information visit the Citizens Advice Scotland website or call the local CAS office on 01397 705311.

If you wish to make a complaint, you can make your complaint in person, by phone, by email or in writing.  Any member of the practice team can help you with this process, which is explained in our information leaflet Tweeddale Medical Practice Complaints Handling Procedure.

We would aim to deal with any problems both quickly and effectively.  You will receive an acknowledgement within three working days, we will attempt to resolve your complaint in five working days.  If it is clear that your complaint is complex and/or needs further investigation, we will respond with a full explanation as soon as possible and within 20 working days.

It would be helpful if you could inform us of any problems as soon as possible after the incident has taken place, and at the latest, within 12 months.

In investigating your complaint, we aim to:

  • Find out what happened and what went wrong
  • Enable you, if you would like, to discuss the problem with those concerned
  • Ensure you receive an apology, if appropriate
  • Try to prevent the same thing happening in the future

If you are complaining on behalf of some else, in order to maintain patient confidentiality, we will require to know that you have their permission to do so.

If you would like to make a suggestion that you feel could improve the service we offer patients, please let us know by using the suggestion forms available from reception or by discussing with a member of staff.

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