The practice will close every Wednesday afternoon from 2pm-2.30pm.
Between these times, the telephone system will be diverted to a message and the reception desk will be closed. In the event of a life threatening emergency, please call 999. Otherwise please call back after 2.30pm.
These short closures will allow the whole practice team to get together so we can work on improving our appointment system and availability.
We will keep you updated on progress and changes.
OUT OF HOURS :
The practice closes at 6pm. Between 6pm and 8am Monday to Thursday and after 6pm Friday until 8am Monday morning please phone 111 (NHS24, freephone) . The staff at NHS24 will ask you for information about your health and condition and will advise on the most appropriate course of action. This may include offering advice over the phone or advising you to attend a pharmacy. If they feel you need to be seen they will pass your case to Highland Hub who will be in touch to arrange for you to attend the Urgent Care Centre or in some cases provide a home visit.
In an emergency please phone 999 and speak to the ambulance service, Chest pains/shortness of breath constitute an emergency.
PROTECTED LEARNING TIME (PLT)
Several afternoons per year, the practice is closed from 1pm for Protected Learning Time to allow for education/training for all staff. The dates for PLT afternoons during 2019 are :
- Tuesday 21st May
- Wednesday 4th September
- Wednesday 30th October
- Tuesday 12th November
For urgent medical advice/assistance that cannot wait until the practice re-opens, please contact NHS24 on 111.