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Patient Feedback - What you say and what we do.....
What You Said......
What can or are we doing.......
What are we unable to do & why....
Proxy Access to Vision Online Services - it would be helpful to specify that evidence of Power of Attorney is required
We have updated our information leaflets to state this.
We are unable to accept Power of Attorney status without sight of the official documentation.
The waiting time to access my doctor of choice is too long
We have introduced bookable telephone review appointments for each doctor – if you do not require a face-to-face appointment, you may be able to speak to your doctor of choice on the telephone sooner.
We have no control over demands on our resources but try our best to meet the needs of our patients.
What about using facilities like Skype for consultations?
This has been considered by the NHS Highland eHealth Committee already and for various reasons concerning security around a commercial system, it is thought not to be viable. We have raised this topic again for further consideration and review – watch this space………….
We are bound by NHS policies and need to comply with whichever systems are authorised and endorsed by them.
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