How to Make an Appointment
Appointments can be made by telephoning or calling in at reception, between the hours of 08:00 and 18:00, Monday to Friday.
Pre-bookable appointments are available a few weeks in advance. It is usually possible to get an appointment with a named doctor or nurse within 7 working days and any doctor within 48 hours.
If you feel that you have a problem which needs to be dealt with the same day please ring the surgery and inform the receptionist that you wish to be seen the same day. We have duty doctors available each day who are responsible for dealing with home visits, emergency appointments (where there are no bookable appointments left) and advice over the telephone. Please use this service responsibly.
We hold 1 evening surgery per week from 17:30 to 19:00. These appointments are intended for patients who are unable to attend during the day.
It is important to note that these appointments are not for emergencies and the Out of Hours Service will operate as normal. The surgery telephone number will continue to be diverted to NHS24 at 18:00 every evening.
Need to speak to the clinician but don’t necessarily need to “see” the clinician? You can book a telephone consultation. We have bookable telephone appointments available on most days but you may need to wait a few days if you wish a particular clinician.
Telephone Review appointments are useful if you don’t actually need to see the clinician in person, e.g. for follow-up appointments to discuss test results or check how you are tolerating new medicines, etc. Your clinician may suggest a telephone consultation for your next appointment. These appointments can be booked in the usual way. If you are unsure whether a telephone appointment would be suitable for you, we would be happy to advise.
On average, seeing you at home takes four times as long for the Doctor, as seeing you in the surgery. There are also better facilities for examining and treating patients at the Health Centre.
however if you are housebound because of illness or disability and require a home visit it would be most helpful to telephone the surgery before 10am. Visit requests after this time make it more difficult for the Doctors to plan their rounds and this may cause some delay.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
NHS "Near Me" Video Consultations
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Appointment Monitoring & Availability Standards
In Tweeddale, we monitor the availability of our appointments on a weekly basis. We use a method approved by the Royal College of General Practitioners which is known as the “3rd available appointment” – this is a recognised international standard measure.
We welcome comments/feedback on our availability standards. Comments/suggestion forms are available at our practice reception or you can submit your feedback on this website via the Contact Us page.